What are your fees and payment options?

Fees vary depending on the therapist you see and the service provided. Payment is due at the time of service, and we accept all major credit cards, as well as FSA and HSA cards, which are automatically processed through our secure client portal. For a full breakdown of session rates, please visit our dedicated Fees Page.

Do you accept health insurance?

Yes! Havenworks Therapy Group is in-network with Anthem Blue Cross Blue Shield in Nevada. If you are an Anthem member, we will verify your benefits and bill your insurance directly. For all other insurance providers, our therapists are considered out-of-network. However, if your plan includes out-of-network benefits, you may still receive partial reimbursement for your care. To learn more about how we handle insurance and how to check your out-of-network benefits, please visit our dedicated Insurance & Reimbursement Page.

What is a Brief Emotional/Behavioral Assessment (CPT Code 96127) on my billing statement or EOB?

CPT Code 96127 is a standard medical billing code used when a therapist administers, scores, and documents a brief standardized mental health questionnaire. You might recognize these as short surveys you fill out about your current mood or anxiety (such as the PHQ-9 for depression or the GAD-7 for anxiety). We use these assessments to establish a baseline when you begin therapy and to track your treatment progress over time. Billed alongside your regular therapy session, this code accounts for the clinical work required to score and analyze the results. If you use insurance, this code may appear as a separate line item on your Explanation of Benefits (EOB).

What is "Interactive Complexity" (CPT Code 90785) on my billing statement or EOB?

CPT Code 90785 is an "add-on" code used in behavioral health when specific communication factors make a therapy session significantly more complex than a standard visit. This code is not used simply because a session covered difficult emotions. Instead, it is used when a therapist must navigate specific communication barriers to deliver effective care. Common examples include: active clinical management involving caregivers, guardians, or family members during the session; significant behavioral or emotional escalation that requires specialized redirection; the involvement of a translator or interpreter; and navigating mandated reporting disclosures (such as suspected abuse or neglect). If one of these clinical factors occurs during your session, this add-on code is billed alongside your primary appointment code and may show up on your bill or EOB.

What is a Good Faith Estimate / No Surprises Act?

Under the law, healthcare providers must give patients who do not have insurance or who are not using insurance an estimate of the expected charges for medical and mental health services (a "Good Faith Estimate"). You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency psychotherapy services before scheduling. If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 985-3059.

Where are you located, and who do you serve?

Our physical office is located in Las Vegas at 7318 W. Post Rd, Suite 211, Las Vegas, NV 89118, serving the entire Las Vegas metro area, including Summerlin and Henderson. Additionally, through telehealth, our therapists are licensed to see clients living anywhere in the state of Nevada.

Do you offer in-person or online therapy options?

We offer both in-person appointments at our Las Vegas office and virtual (telehealth) therapy options across Nevada.

How long are therapy sessions?

Typical individual therapy sessions are 45 minutes in length. Longer or shorter sessions can be arranged by mutual agreement between you and your therapist.

What is your cancellation policy?

We require 24 hours' notice for session cancellations. We always aim to work with clients to reschedule appointments whenever possible. If you are unable to attend a session and do not provide at least 24 hours' notice, you will be charged a late cancellation/no-show fee equal to the full session rate.

How do I schedule appointments, pay bills, and sign paperwork?

Our practice uses a secure, HIPAA-compliant Electronic Health Record system called Sessions Health. Through the client portal, you can request appointments, complete intake paperwork, update billing details, and view invoices without the hassle of back-and-forth phone calls.

How do I access virtual/telehealth appointments?

We provide secure, HIPAA-compliant video sessions using Sessions Health, Google Meet, or Zoom. Your therapist will send you a secure link to join your virtual room prior to your scheduled session time.

Is telehealth therapy as effective as in-person therapy?

Yes. Extensive clinical research demonstrates that video-based teletherapy is just as effective as in-person counseling for a wide range of mental health conditions, age groups, and goals. Telehealth also offers added flexibility, eliminating commute times, traffic, child care hurdles, and scheduling conflicts.

FAQ

Our physical office is located in Las Vegas at 7318 W. Post Rd, Suite 211, Las Vegas, NV 89113, serving the entire Las Vegas metro area, including Summerlin and Henderson. Additionally, through telehealth, our therapists are licensed to see clients living anywhere in the state of Nevada.
We offer both in-person appointments at our Las Vegas office and virtual (telehealth) therapy options across Nevada.
Typical individual therapy sessions are 45 minutes in length. Longer or shorter sessions can be arranged by mutual agreement between you and your therapist.
We provide secure, HIPAA-compliant video sessions using Sessions Health, Google Meet, or Zoom. Your therapist will send you a secure link to join your virtual room prior to your scheduled session time.
Yes. Extensive clinical research demonstrates that video-based teletherapy is just as effective as in-person counseling for a wide range of mental health conditions, age groups, and goals. Telehealth also offers added flexibility, eliminating commute times, traffic, child care hurdles, and scheduling conflicts.
We require 24 hours' notice for session cancellations. We always aim to work with clients to reschedule appointments whenever possible. If you are unable to attend a session and do not provide at least 24 hours' notice, you will be charged a late cancellation/no-show fee equal to the full session rate.
Our practice uses a secure, HIPAA-compliant Electronic Health Record system called Sessions Health. Through the client portal, you can request appointments, complete intake paperwork, update billing details, and view invoices without the hassle of back-and-forth phone calls.
Fees vary depending on the therapist you see and the service provided. Payment is due at the time of service, and we accept all major credit cards, as well as FSA and HSA cards, which are automatically processed through our secure client portal. For a full breakdown of session rates, please visit our dedicated Fees Page.
Yes! Havenworks Therap Group (formerly Sequoia Counseling Group) is in-network with Anthem Blue Cross Blue Shield in Nevada. If you are an Anthem member, we will verify your benefits and bill your insurance directly.
For all other insurance providers, our therapists are considered out-of-network. However, if your plan includes out-of-network benefits, you may still receive partial reimbursement for your care. To learn more about how we handle insurance and how to check your out-of-network benefits, please visit our dedicated Insurance & Reimbursement page.
CPT Code 96127 is a standard medical billing code used when a therapist administers, scores, and documents a brief standardized mental health questionnaire. You might recognize these as short surveys you fill out about your current mood or anxiety (such as the PHQ-9 for depression or the GAD-7 for anxiety).
We use these assessments to establish a baseline when you begin therapy and to track your treatment progress over time. Billed alongside your regular therapy session, this code accounts for the clinical work required to score and analyze the results. If you use insurance, this code may appear as a separate line item on your Explanation of Benefits (EOB).
CPT Code 90785 is an "add-on" code used in behavioral health when specific communication factors make a therapy session significantly more complex than a standard visit.
This code is not used simply because a session covered difficult emotions. Instead, it is used when a therapist must navigate specific communication barriers to deliver effective care. Common examples include:
Active clinical management involving caregivers, guardians, or family members during the session.
Significant behavioral or emotional escalation that requires specialized redirection.
The involvement of a translator or interpreter.
Navigating mandated reporting disclosures (such as suspected abuse or neglect).
If one of these clinical factors occurs during your session, this add-on code is billed alongside your primary appointment code and may show up on your bill or EOB.
Under the law, healthcare providers must give patients who do not have insurance or who are not using insurance an estimate of the expected charges for medical and mental health services (a "Good Faith Estimate").
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency psychotherapy services before scheduling. If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 985-3059.

FAQ

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Serving the Las Vegas metro area, including Summerlin & Henderson